Maids turned it over and it was the same...I wonder if that is what we would have been sleeping on non the wiser if we had not witnessed the state of it ourselves!? We were to spend a week at Sheraton but 2 nights was even too much disappointment! In this day and age with cleanliness being even more paramount...unbelievable.4. Not a member? Discover genuine guest reviews for Sheraton Maui Resort & Spa along with the latest prices and availability – book now. The suite we had was in a tower that sat aways back from the beach and was ocean front/view. We travel with two teenagers, so it's a very comfortable and safe location for them to walk around the resort and head down to Whaler's Village...you can't do that in most places in the Carribean.
They had free water pouches you could fill at free water stations throughout and also free reef safe sun screen stations like soap dispensers. I really wish I had read reviews like mine before spending money to stay here!We just stay at the Sheraton for the first time (we've been to Maui many times). Where do I start.....seriously, I will need to just put in bullet form all the things they messed up for us and all the safety issues...as despite some attempt to help with issues initially....the issues kept on coming getting every more serious and Sheraton just ignored them/ went back on their word. I was told they couldn't do that, they'd send a bellman.
My husband called for help to fix..they said it was fixed but it never was whilst we were there..deathtrap. Does Sheraton Maui Resort & Spa offer any business services?Yes, it conveniently offers a business center, meeting rooms, and a banquet room. We enjoyed our ocean view every morning over breakfast & coffee. Stay at this 4-star beach resort in Lahaina. It definitely exceeded our expectations. Our 30th Wedding Anniversary, planned for, for 5 years.... in tatters straight away, courtesy of Sheraton & Marriott Bonvoy.This resort is beautiful! Inspired experiences. The suite was old and worn and dusty and hadn't been cleaned properly. I was a Platinum guest also...but that means absolutely nothing as you will see below) 1. We won't recommend it nor stay here again.It didn't matter what we requested, we got what was left when we checked inAloha Joanie M, Mahalo for taking the time to share your very valuable feedback. Furious that no one cares, no one takes ownership and any gesture is just retracted. It was our special 30th Wedding Anniversary and the Manager instead gave $200 on the room to say have room service and a nice bottle on him to apologise as I could not stay at the Luau....that was nice and accepted .5. Marriott Bonvoy who own the chain, were contacted also and provided with photos...just ignored us also and would not address anything. I had to bend over whilst my husband held me up under my arms to take strain off spine, as best he could to wash hands over a low bath!!!! Tiki bar by pool didn't have good food. Are there any historical sites close to Sheraton Maui Resort & Spa?Many travelers enjoy visiting Lahaina Jodo Mission (3.1 miles), Old Lahaina Courthouse (3.4 miles), and Wo Hing Temple Museum (3.6 miles). Again the resort is beautiful and right on a gorgeous beach with Black Rock Cliff to your right.
Our room was cleaned everyday and our room attendant was friendly. On the balcony we saw a huge lump of cement coming away....worried the big lump would fall on people below...so we reported it....nothing done. We checked in on a Friday at sunset, was too windy for the cliff divers show or to even walk on the beach. Discover genuine guest reviews for Sheraton Maui Resort & Spa along with the latest prices and availability – book now. 2605 Kaanapali Pkwy., Lahaina - Maui, HI, 96761, United States Located on 23 oceanfront acres at legendary Pu'u Keka'a (Black Rock) on Ka'anapali Beach, Sheraton Maui Resort & Spa invites travelers to experience adventure, romance and family fun on Maui. Disgraceful!Left extremely unhappy, but actually happy to get away from there and the significant issues.Contacted them after and emailed the photos of the dangers again......no response.Contacted Marriott Bonvoy....who own the chain, they could not care less and said nothing, but I can contact hotel if I needed to. Is parking available at Sheraton Maui Resort & Spa?Yes, paid public parking on-site and valet parking are available to guests.What are some restaurants close to Sheraton Maui Resort & Spa?Conveniently located restaurants include Round Table Pizza, Tiki Terrace Restaurant, and The Cliff Dive Bar.Are there opportunities to exercise at Sheraton Maui Resort & Spa?Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.Are any cleaning services offered at Sheraton Maui Resort & Spa?Yes, dry cleaning and laundry service are offered to guests. It was hours later before room was ready...to apologise manager comped the Luau we booked...but I could only last 15mins and had to return to room as fiasco on arrival meant my spinal condition was worse. SHERATON & MARRIOTT BONVOY JUST DO NOT CARE. We typically do a whale watching tour, but this year, we just sat at the pool and the outside areas and watched the whales ...they were non-stop. Service was great and so were the food&drinks/restaurants & bars.
SAFETY CONCERNS NEVER ADDRESSED DESPITE IMPACTS.SHERATON MAUI RESORT & SPA - UNSAFE UNHELPFUL AND GO BACK ON THEIR WORD. Join while you book.Use your AAA/CAA membership to save on everything from room rates to spa treatments at Marriott hotels.If you’re 62 years or older, you can save at least 15% on your room rate at Marriott hotels.Enter your valid code when making a reservation to take advantage of special rates and promotions.Qualified government employees and military personnel are eligible for special rates and offers. Maui: Escape Your Way Golf Package Hit the greens with this hotel deal featuring two golf vouchers to Ka’anapali Golf Courses, plus a daily breakfast buffet for two and Nike golf club rentals.
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