Supervisors barely know what they are doing, and the trainers get frustrated trying to train and help people!!!!! The credit that they applied to our account was for 2 extreme late fees that we were charged. See business transparency
FEE GOUGING! She then told me that we had to fuel at Cardlock stations only (first time I had EVER heard that) and that we had a tiered system of discounts and had to buy a certain number of liters to get the higher discounts. they hang up, and make everything difficult. We're an international company and are only a few minutes away from the international airport. Well there is now over 2 dozen cases in MN alone. No problem right. The company cheats their customers - They do not deliver what is promised - The give business to the reps that sucks up to management or are sleeping with a management - This company has several law suits against them which the company has lost to and is still losing to the other suits as they unfold - There are allot of jealousy/ envious people - Heavily untrained illiterate management and upper … © 2020 Trustpilot, Inc. All rights reserved. (Are you kidding me) We went from a bi-weekly cycle to a monthly cycle and that billing is still incorrect even though we have proof that our billing cycle has changed AND we did not miss a payment between the switch. We have been a loyal customer with Shell for many years.Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today!
My company had been a customer of Fleetcor for more than 3 years spending about $7000 per month. When confronted, the lady at Fleetcor said that there was absolutely nothing she would or could do and told me to stop calling because they no longer owned the account. They applied both payments.
- No value proposition for customers. Till this moment we are still waiting for a resolution from the financial dept, if that's where this escalation actually ended up at this time. THEY ARE THIEVES! However, that is neither here nor there. How this is even legal? I was in contact with the regional manager and the guy that signed us up, who is a friend of mine, and no response to email or voicemail. This company is the worst I have done business with in my 38 years in business. I apply for fuelman fleetcard was told the support are friendly when you get ahold of them but the executives should go to prison. This is long overdue but I have attempted to get some issues resolved but their latest tactic this morning was to just hang up. They answer quickly but you usually get operator that cant … How we went from a 3 year good paying customer to a high risk customer is beyond me. Talk about bad faith! I will also be seeking legal counsel about this issue. I spent 3 weeks going back and forth with them explaining and giving proof how we were doubled billed for services. I will plaster all of social media and Google with our experience. These guys have many shady business practices such as excessive fees and adding additional services without consent.
They also do not make sense on the auto payment option, which we always opt for with our vendors. Unbelievable. It takes hours to get anything resolved with these clowns. Billing date is Monday and I see that, once again, there is a charge from somewhere and a healthy late penalty. Then, once they get you suckered into an "agreement," their word is worthless and they do whatever they want. Small businesses don't have the capital to shrug off being doubled billed for items. I personally called and cancelled the rewards and they started billing it again to eat a credit, I'll explain. That was early July. This company is Fraudulent and Dishonest. Fleetcor is a double edge sword. Visit this website So we asked how the late fee was determined. DONT WORK HERE In my 35 years of being in business, I had never experienced such abusive fraudulent billing practices.
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fleetcor customer reviews